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Last updated: October 2026

Privacy Policy

GameSense ("we," "our," or "us") is committed to protecting your family's privacy. This policy explains what information we collect, how we use it, and how you can control it.

What We Collect

• Account information: parent/guardian name, email address, and password
• Child profile information: first name or display name, age range, and games they play
• Usage data: which features are used and how often (no personal content is included)
• Payment information: processed securely through Stripe — we never store card numbers
• Gaming account data (optional): stats from linked platforms like Xbox, PlayStation, Steam, and Fortnite — linked only with your explicit permission

What We Do NOT Collect

• Photos, videos, or voice recordings of your child
• Location data or GPS information
• School records or academic information
• Private messages or chat logs outside of AI coach sessions
• Any data from children under 13 without verified parental consent

How We Use Your Data

• To provide and improve the GameSense service
• To personalize AI coaching and skill paths for your child's age and games
• To send you safety alerts and weekly family digests (you can opt out at any time)
• To process payments and manage your subscription
• To comply with legal obligations

We Never Sell Your Data

GameSense earns revenue through subscriptions only. We do not sell, rent, or share your family's personal information with advertisers or third parties for marketing purposes.

Data Retention and Deletion

You may request deletion of your account and all associated data at any time by emailing GameSenseAI@outlook.com. We will complete deletion within 30 days. Anonymized, non-identifiable usage statistics may be retained for product improvement.

Contact

Privacy questions: GameSenseAI@outlook.com

Last updated: October 2026

Terms of Service

By creating a GameSense account, you agree to the following terms. Please read them carefully.

Eligibility

• Family Plan: Parent or guardian must be 18 or older. Children under 13 require verified parental consent.
• Solo Player Plan: User must be 16 or older. Age is verified at signup.
• School Plan: Must be administered by a staff member or authorized adult.

Your Account

You are responsible for keeping your account credentials secure. You are responsible for all activity that occurs under your account. If you believe your account has been compromised, contact us immediately at GameSenseAI@outlook.com.

Subscriptions and Billing

• Subscriptions renew automatically unless cancelled before the renewal date
• You can cancel at any time from your account settings
• No refunds are issued for partial months, but you retain access until your billing period ends
• Coach Store purchases are one-time and non-refundable once activated
• GameSense reserves the right to change pricing with 30 days written notice

Acceptable Use

You agree not to: misuse the AI coaching system, attempt to bypass safety filters, share account credentials, use the platform to harass other users, or violate any applicable laws. Violations may result in immediate account termination without refund.

Limitation of Liability

GameSense is provided "as is." We are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability to you in any month shall not exceed the amount you paid us in that month.

Governing Law

These terms are governed by the laws of the United States. Disputes shall be resolved through binding arbitration in accordance with AAA Commercial Arbitration Rules.

Contact

Legal questions: GameSenseAI@outlook.com

Last updated: October 2026

COPPA Compliance Notice

GameSense is committed to compliance with the Children's Online Privacy Protection Act (COPPA), which protects the privacy of children under 13.

Parental Consent

Before any child under 13 can use GameSense, we require verifiable parental consent from the parent or legal guardian. By creating a child profile on GameSense, you confirm that you are the parent or legal guardian of that child and consent to GameSense collecting the limited information described in our Privacy Policy for the purpose of providing the service.

What We Collect From Children Under 13

• A display name (does not need to be their real name)
• Their age range (used to apply appropriate content filters)
• The games they play (used to personalize skill paths and safety information)

We do not collect real names, photos, addresses, school names, phone numbers, or any other personally identifying information from children under 13.

Parental Rights

As a parent or guardian, you have the right to:

• Review any personal information we have collected about your child
• Request correction of inaccurate information
• Request deletion of your child's account and all associated data
• Refuse to allow further collection of your child's information by deleting their profile
• Consent to the collection and use of your child's information without consenting to its disclosure to third parties (we do not disclose to third parties)

How to Exercise Your Rights

Email GameSenseAI@outlook.com with the subject line "COPPA Request." We will respond within 5 business days and complete any deletion requests within 30 days.

AI Coach Interactions

Children's conversations with AI coaches are stored temporarily to improve the coaching experience and allow parent review. This data is never used for advertising and is never shared with third parties. Parents can view and delete coach conversation history at any time from the parent dashboard.

Changes to This Notice

We will notify you by email if we make any material changes to how we handle children's information. Your continued use of GameSense after such notification constitutes your acceptance of the changes.